Frequently asked questions
What happens when my account reaches its monthly PDF count limit?
Before that happens the system will email you about your account approaching the limit. We will be notified too and will contact you in order to understand if switching to a bigger plan is necessary. There will be a hard limit if the counter hits 25% in excess of your limit. So, for example, if you are in the Basic plan, that has a 2000 pdf per month limit, then your code will start getting an error only when the counter reaches 2500.
I am a company based in EU. Do you manage to add EU taxes details in my invoices?
RotativaHQ is a service provided by a Italian company. So we are going to comply with EU rules and add details about how we manage VAT taxes. Obviously, we will add your and our EU VAT tax number in the invoice details. If you have needs for some customization let us know.
Are you going to provide an endpoint in ____ Azure data center?
We will consider setting up additional endpoints if customers will ask for (even a few will do), so please let your voice come to us!
Yes you can but please try to avoid making Ajax calls since it's not efficient at all and can lead to errors in creating the PDF.